Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at degengolfco1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at degengolfco1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at degengolfco1@gmail.com.
Degen Golf Co. Pre-sale Policy
(For Apparel Already Purchased & Arriving Soon)
Some items at Degen Golf Co. are offered as pre-sales so you can claim your gear before it officially lands in our hands.
How Pre-sales Work
• These items are already purchased and currently in production or transit to us.
• Each product page lists the estimated ship window, usually just a few weeks out.
• Once the merch arrives, we ship orders out immediately.
Shipping & Delivery
• Pre-sale items will ship as soon as they arrive at our shop.
• If your cart has both preorder and in-stock items, they may ship separately to avoid delays.
• You’ll receive tracking info the moment your package goes out.
Cancellations & Refunds
• You may cancel your pre-sale any time before it ships for a full refund by emailing degengolfco1@gmail.com
• Once your order has shipped, our standard return/exchange policy applies.
Estimated Ship Dates
• Ship windows are listed on each product page.
• Because these items are already in production, delays are rare, but small changes can occur based on manufacturing or transit times.
Why We Use Pre-sale
Pre-sales help our small, family-run brand make sure everyone gets the gear they want without selling out too early and gauging what products are in highest demand for future orders